Apr 28, 2024  
2015-2016 College Catalog 
    
Catalog Navigation
  Catalog Home
  Academic Calendar
  General College Section
  Board of Supervisors and Trustees
  Admissions
  Financial Information
  Student Services
  Instructional Programs
  Articulation Agreements
  University Parallel Programs
  Career and Technical Education Programs
  Apprenticeship Programs
  Healthcare Programs
  Courses of Instruction
  Personnel
  Administration and Faculty
  College Catalog Archive
  My Portfolio
HELP
2015-2016 College Catalog [ARCHIVED CATALOG]

Facebook this Page (opens a new window)
Tweet this Page (opens a new window)
Add to Portfolio (opens a new window)

GMT 1123 - Casino Customer Service

Credit(s): 3

Fundamentals of the theory, practice and management of guest service and how it impacts the success of a casino organization with an emphasis on service strategies, staffing issues and service systems. Topics include the dynamics of guest satisfaction, service quality, value, planning and analysis, the service environment, training and motivation, establishment of a total service culture, guest co production, communications, service failure recovery techniques, delivery systems and measurement of service results. (3,3,0)

 


Facebook this Page (opens a new window)
Tweet this Page (opens a new window)
Add to Portfolio (opens a new window)